AI and the human touch
What is the one thing a human does better than AI? Why do you think that?
Case studies, brochures and articles on structural capability, operating model transformation and sustaining performance through growth, complexity and scale.

Case studies, brochures and articles drawn from real diagnostics with complex organisations under pressure to grow, transform and scale.
A considered selection of C-suite leaders. Five defining topics. One unfiltered conversation about what it really takes to lead transformation today. Each leader answers the same set of questions and the differences in perspective reveal the insight that matters.
What is the one thing a human does better than AI? Why do you think that?
Walk me through how you use AI in your professional work without losing that human touch?
How do you calm a team that is afraid of the future?
What is the number one skill you look for in a person today that isn't on their CV?
Tell me about a time a transformation project you were involved in was not successful?
What is the first thing you do in the morning to prepare for a high stress day?

Senior Transformation Leader

Senior Transformation and Operations Leader

Chief Executive Officer, Towards

Digital and Data Transformation Leader

Air Officer Wales
1Energy
1Energy scaled to over 30 professionals in a few years. We designed a governance structure and a standardised end-to-end activity set across the critical phases of a heat network project.
Troup, Bywaters and Anders (TB+A)
TB+A wanted to better understand business requirements, pain points and opportunities for improvement. We led an options appraisal and procurement to select the technology to underpin a full people, process and technology transformation.
Home Office, Watchlist and Information Control Unit (WICU)
WICU's finance reporting was six weeks out of date by the time the SLT received it. We re-engineered the finance and change control processes, transferring the new process to the in-house Finance Officer.
Civil Service Learning (CSL)
CSL needed an end-to-end finance function and processes designed from scratch while the service was already live. We designed, implemented and handed over a complete back-office function in tight timelines.
Ministry of Defence
An international defence finance team was firefighting every reporting cycle. We re-engineered processes, behaviours and accountabilities, cutting the reporting cycle from six weeks to five days.
All sectors
A printable overview of our approach, the Structural Capability Index and the services we offer to organisations navigating growth, transformation and scale.
Every engagement starts with a conversation. Book a consultation to explore where structural capability is limiting your performance and what could be done about it.